Frequently Asked Questions

1. What is a visa?

A visa is formal permission from a country to allow a foreign national into its borders for a specific purpose. Visas are generally granted with date parameters, to regulate and monitor foreign travel into the country.

2. How do I obtain a visa?

You can obtain a visa on your own if you happen to live in a city that has a consulate of that country. Otherwise it is best to use the service TVS Centre / www.tvsvisa.com to manually deliver your passport and application to the consulate office and pick it up upon completion. Only official embassies or consulates can deliver visas. Therefore, TVS Centre will have no influence or impact on the outcome of the decision or time of processing. All these are absolutely determined by the respective High Commission / Consulate in Malaysia.

3. What service does TVS Centre / www.tvsvisa.com provide?

TVS Centre is a service provider and facilitator to this www.tvsvisa.com as an alternate platform for Malaysians travelling to visa requiring countries sourcing for latest information, requirements and applying online. It is an avenue for AirAsia X's passengers to apply for their relevant visas or valid entry permit after purchasing tickets from www.airasia.com website.

4. Does TVS Centre guarantee the approval of each visa application?

Applicant is solely responsible for the information and data provided in their application to be submitted via TVS Centre in obtaining a valid authority entry permits or visa. Any false documents or other misrepresentation of information in their application will have a direct impression on the judgment of their application by the High Commission / Consulate.

Therefore, TVS Centre will have no influence or impact on the outcome of the decision or time of processing. All these are absolutely determined by the respective High Commission / Consulate in Malaysia.

5. Do I need to send my original passport?

Yes, in most cases. For the majority of countries, a visa is stamped on a visa page inside your passport. You therefore need to have a current passport, and your passport should be valid for at least 7 months from the intended date of exit of that visiting country. However, certain countries may require Electronic Travel Authority (ETA).

6. What is Electronic Travel Authority (ETA)?

An Electronic Travel Authority (ETA) is an electronic travel visa linked to the applicant's passport permitting travel to Australia for tourism and business purposes. As an ETA is an electronic travel visa, there is no stamp or label in the passport and passport holders from ETA-eligible countries can apply online. An ETA is a travel visa that is valid for one year and successful applicants are permitted to travel to Australia and stay for up to three months per visit. (Learn more about ETA)

7. How long will it take to process my visa?

Generally, most visas can be obtained from consulates within 2 weeks. Each country, however, has it own processing times and fees, and consulates sometimes apply special charges to those orders seeking visas in shorter than standard times. Under the Processing Conditions in our Terms & Conditions, all travel document processing will be the next working day from the date of receiving of a complete application. Please refer to TVS Centre operation hours as well as Malaysian Public Holidays and respective Embassy national holiday.

8. What is supporting document?

Supporting document is generally a documentation that has been officially approved by the foreign government and is used to confirm your itinerary in a foreign country. Support can be provided by your hotel, your business associates, or even tour managers. TVS Centre can also help to provide support if necessary. Please refer to visa requirements.

9. Additional Questions?

Please contact us at 603-2171 2726 or contactus@tvsvisa.com and we will be happy to answer any questions which you may have. Thank you.